Refund Policy

At Planned Mess, a portion of every purchase goes directly into the Broke Girl Fund, our community-driven initiative that helps women navigate unexpected financial challenges. Because your purchase supports other women in need, we do not offer cash refunds.

Instead, we provide store credit for any issues with your order. This ensures that your investment continues to support the community while allowing you to shop again for products that bring you joy and empowerment.

When Store Credit Applies

Store credit may be issued in the following circumstances:

Your item arrives damaged or defective
Never received your order ( Please allow 7 - 10 business days )
You received an incorrect product

If your order qualifies, contact us within 7 days of receiving your item at plannedmessco@outlook.com. Please include photos and a description of the issue so we can promptly verify and issue your store credit.

Using Your Store Credit

Store credit can be applied toward any future purchase at Planned Mess, including journals, apparel, and accessories. There is no expiration date, and the credit remains tied to your account for easy access at checkout.

Why Store Credit?

Our store credit policy reflects our commitment to the Broke Girl Fund and the Planned Mess community. By keeping funds within the brand, every purchase continues to have a meaningful impact— supporting women in real-life financial hardships while also allowing you to continue enjoying our products.

Questions or Concerns:

If you have any questions about your order, store credit, or how the Broke Girl Fund works, please reach out to plannedmessco@outlook.com. Our team is here to ensure your experience is smooth, supportive, and aligned with the mission of Planned Mess.